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Samoa pioneers AI-powered learner support

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Providing sustained, high-quality support to online learners can be challenging for small island countries of the Pacific, especially in resource-constrained situations. Yet insufficient support can impede learner progress.

Recent advances in generative artificial intelligence (AI) could help. During the pandemic, COL research showed that up to a quarter of online learner queries are about the learning management system. In this context, AI technology such as Generative Pre-trained Transformer (GPT) offers solutions.

COL has collaborated with the National University of Samoa to conduct a pilot project on providing online learner support using GPT-powered technology. Initial results from the pilot reveal over 85 per cent accuracy in AI-powered responses, affirming its efficacy in improving learner support.

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Connections (vol 28, no 3) Copyright © 2023 by Commonwealth of Learning is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License, except where otherwise noted.

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