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Transcript

Hello!! Friends I am sure with the discussion from our previous class so now you must have started observing your own actions as far as the glossophobia is considered and you must have started with some deliberate attempts to overcome the symptoms of phobia and at the same time you are also observing the misconceptions about the communication for improving your communication skill. So in this class we will be taking up some more issues associated with the communication in the second part. Let us start with the process of listening or the concept of listening. So is it that the process of listening has to be discussed as a part of curricular under communication skill to be a successful entrepreneur. Obviously you must have got this question in our mind. And it is a welcome step also, it is a welcome question also. We have another synonym generally used in our day to day discussions that is the process of hearing. Are you aware of the difference between hearing and listening. Hearing is a process you are coming across a particular sound. It may not be or generally it is not having any meaning in it because it is only a sound. And you are coming across that it is coming to your mind that is a process of hearing. But the listening is the process of conscious hearing. The moment I say conscious it means you are involving all your senses in the process of hearing that becomes listening. Basically listening is for understanding. For listening you need to exercise your will power otherwise you cannot listen because it needs lot of energy to listen to somebody and to understand some concept so that is how you need to exercise your will power. Realize that you are missing something important. If you are not attentive or if you are not able to concentrate all your senses it means you are missing something. If you develop this particular feeling so then you are going to be a good listener. Listening to the speaker is courtesy because speaker has made lot of preparations to make you understand a particular concept and that is how it becomes a courtesy also. Do not be distracted by speaker’s manner, dress etc etc. With that you are going to be a looser rather than a speaker because a speaker is providing you appropriate information but you are concentrating on something else and that is how you are losing a good opportunity to be a good listener. Concentrate on main the ideas. Many time we are deviating ourselves for many reasons from the main idea and we are distracting somewhere else. So that is how we are becoming poor listeners also. Then have a control over physical factors. It is not that all the time we are having very comfortable situations of communications. In some cases there might be some adversities you try to adjust yourself to that conditions. Now this brief background of the concept of listening now coming to the causes of poor listening. Before I explain the causes of poor listening the thumb role in case of communication is a good speaker is a good listener. This what is the thumb rule. What does it mean? If you want to be a good communicator you have to be a good listener. Why you should listen others to be a good communicator, because you have the abilities and you can speak. When you speak your speech should be logical. Your idea should be logical. How can you be logical? Because when you listen others you will come to know what is boiling in your mind. He might be carrying maybe some valid idea or maybe some invalid idea. Either of the things that you will be coming across the moment you listen him. If you start ignoring him he start making more noises and there will be chaos. The moment you listen him may be you are spending few seconds over that and he is also satisfied and you are also getting absolute idea and exact idea what exactly he is doing and that is how you can sharpen your skills. So that is why in communications skills it is said that a good communicator is a good listener. That is why we have to listen others. And why we don’t listen and what are the reasons behind that. Number 1 is not concentrating. Many times it happens that physically we are here but mentally we are somewhere else. Most of the time it happens in the classroom situation when you are listening to a lecture or when you are listening to any such occasions so physically we are there for any reasons maybe as a student you are here for attendance, maybe as a professional you are here with the strict instruction from your boss or your higher ups so on and so forth. That is how physical you are here but mentally you are wondering somewhere else and that is how you are ending with poor listening. The second reason is listening too hard. This is one of the physical reason with medical reasoning so that is how we cannot have any control over that and the third and the most important thing as far as cause of poor listening is jumping to the conclusion. As a student you try to imagine the classroom situations. The moment your teacher or instructor enters into the class and he opens up a topic. This is the issue that we will be discussing today. Immediately after this particular sentence you start jumping to the conclusion. You say that oh this is the thing…ohh yeh. Means you jump to the conclusion. May be you are taking the positive conclusion or negative conclusion. The moment you jump to the conclusion you stop listening. That’s what is the basic issue. Don’t jump to the conclusion because as I have already said listening to the speaker is a courtesy, communicator is a courtesy. He has come to this particular interaction, with certain amount of preparation, with certain amount of ideas, with certain amount of efforts. Let us try to understand that what exactly he has brought for you. And after that you can take the decision after the end of the class or after ending the discussion. You can say that it was a good or it was a bad evaluation that you can enter into but this type of evaluation when we start the first part of the communication or beginning of the communication we are going to be the poor listeners. And the next another important reason is focusing on delivery and the personal appearance. These are the most commonly practiced issues especially in the classroom system or in any seminar, conference, lectures. We are distracted by these things and that is another reason for poor listening. Now we will come to the important aspect of presentation. Every presentation has three important aspects. First one is the Introduction, second one is the body and third one is the conclusion. In many cases in almost all presentations we find of the three parts of the presentation. The first part that is introduction, obviously it is going to be very good. The second part, body part they are taking up every care to deal with every aspect of the concept that they are dealing with and the third part that is the conclusion. The communication research reveals that about 90% of the communication processes and without any conclusions. What does it mean? Not such serious about deriving the situations of what we have been discussing. It means so as a communicator I should make deliberate efforts to end every presentation or every process of communication with some logical ending and that is what is your conclusion. So how can I introduce my topic by getting the attention and interest of the audience for which I am making some deliberate efforts, wherein that include relate the topic to the audience. The moment you do this the audience will start listening you. Then state the importance of the topic by realizing the importance they may become more attentive. Startle the audience maybe with the help of stories or some incidences or some shocking statements whatever it is. Then arouse the curiosity by asking questions or by putting such facts and figures and question the audience. Interaction with audience is the most important aspect of communication. In case of interpersonal communication or the group communication we can easily practice this particular things that is asking the questions and getting some response from means the receivers. But this is possible in case of mass communication processes also. Where we are dealing with a large gathering. Even then by putting the questions so we can elicit or we can get the response of the receivers also that is how it is the role of the communicator to derive response from the communication. Begin with a quotation so that you can curiosity among the people and start your presentation with telling a story.

There are some tips for Techniques of initiation, how you can start your introduction. So there are 7 different ways in which I am telling about some quotations of famous people that you can start with your presentation. You can start you presentation with the help of the definitions, of the core concept that you are dealing with you, you can start you presentation by asking the questions, by putting the questions or you can start you presentation with the help of a shocking statement, some statistics or with a short story or with some general statement. So the moment you start your presentation with these things so then it becomes more and more interesting. There are some tips associated with the introduction include: Introduction part should take 10 to 20% of the time that is allotted for me. If I have given time of may be 20 minutes maximum of 20% that we can say means 2 to 4 minutes I can devote for introduction of the 20 minutes time that is allotted to me. So, anytime that is allotted to you so you devote the time accordingly. Then, experiment 2-3 openings for you better performance of the things that are quoted here so you can take up anything. So this is only an indicative list not an exhaustive list. You can have your own different types of openings so that presentation can be effective. If you write an introduction you are in a safe mode and you can be a very good communicator with that part of introduction.

Now coming to the Body aspect. The body is the core of the content how you are dealing with that. So patterns of organization of a body are may be chronologically. May be since independence till date or till date to the independence. From today back. So like that you can organize your things chronologically year wise. 1970,80, 2000, 2010 like that. The you can have the space arrangement. You can sate about the world statistics to begin with, then continent wise then the country wise, then the state wise, then the district wise and then the block wise or the taluka wise whatever it is. So that is how you can have the space arrangement and you can take the reverse way also. You can divide the topics into various subtopics and sub subtopics that depends on your review of literature, research and effort what you are doing to divide a particular topic into various sub topics and sub topics and you can organize your presentation.

Then another way of dealing with the body part is making use of the methodologies like the Problem-solution. There is a problem this is a solution. For this problem this is a solution. That is how you go on dealing with your organization of your body part. Then compare and contrast two important issues as we done in many cases so we comparing the entrepreneurs with a social entrepreneurs, entrepreneurs with a businessman, entrepreneurs with the managers. So you are comparing and contrasting. And the cause and effect relationship, especially in case of dealing with the plant diseases or management of insects’ or the various management practices especially related to agriculture or allied sciences we can take this methodology also. And the conclusion is very important part as I have already said 90% of the communication processes are ending without any conclusion. So that is how you need to signal the end the moment you complete your body part of your presentation signal the end then reinforce central idea so that you bring back your audience to discussion. Summarize briefly and close with a story and end with a request and limit your conclusion to around 5 to 10%. In case of introduction we said that it should be around 10 to 20% and in case of conclusion it should be 5 to 10 %. How can we improve the delivery? There are some important points that I will be telling you. Show enthusiasm the be conversational, use simple language, use the non verbal communications , use humor and while using the humor you need not be a comedian but wherever the situation demands make use of the humor. Then don’t show fatigue or boredom and ask questions so that you can kee your audience with you so that you can be a good communicator. Summarize your points at regular intervals if the communication process is too long and avoid your nervous habits, avoid bluffing and avoid habitual repetitive phrases. This what we discussed about the redundancies and being partial to 1-2 individuals as apart on non verbal communication, avoid shouting you are not here to shout but you are here to communicate.

So the last and the important part that what we are going to discuss in today’s class is how to develop the communication perception. Because we have an understanding of the process in the form of the source and in the form of receiver. These are the two important roles what we are going to play. These roles are interchangeable. As a source I have an important element as a part of communication perception. The first one is how I see myself, that’s what my self confidence is. To what extent that I have faith in myself so that’s what is going to be my communication perception. Then the second one is how I see you, how I see my audience or my receivers. Whether I believe them as a potential receivers or whether I believe them laggards or they are good for nothing. What are the perceptions that I have and how I see the subject that is under discussion. Maybe it is a crop or maybe it is a enterprise or maybe it is anything. So to what extent I have faith in that particular subject and the same three elements are pertaining to the receivers also. To what extent receivers believe in themselves. To receive this particular message whether the feel themselves competent, incompetent so on and so forth and how they look at as the receiver as a potential communicator or as a potential or an important person in this particular discipline or whatever it is and how they perceive the subject. With these elements you are developing your communication perception and how you develop you communication perception that makes you a very good communicator. Communicator is either you are good speaker or you are a good receiver and both these role are interchangeable from time to time.

With this we have discussed various issues associated with the communication starting from the listening, the importance of listening and how we can introduce and how we can organize our body and how we can come to the conclusion, what are the dos and don’ts of the communication and ultimately how to develop appropriate communication perception.

In the next class we will be playing a very interesting game known as the Broken Square.

Thank You.